Fix: Origin Has Encountered a Serious Problem and Must Close

Origin is a digital distribution platform where users can purchase and play video games. It is quite popular among game lovers.

Unfortunately, some users report that they experienced Origin crash on startup and the error message is “Origin has encountered a serious problem and must close”. This error commonly appears while users are trying to login to Origin or during the PC startup.

Reasons for this problem are various, such as corrupted cache, network problem, antivirus conflict and so on. If your Origin stops working due to the same error message, you need to figure out the reason and troubleshoot it. Here are some effective solutions you can have a try.

Solution 1: Clear Origin Cache

Step 1: Press Win + R to invoke Run window. Then type %ProgramData%/Origin in the box and click OK.

Step 2: Delete all the files and folders except LocalContent folder.

Step 3: Restart your PC.

Then you can launch Origin again and check whether the problem has been solved. If the error message still pups up, you can move on to the next solution.

Solution 2: Disable Your Antivirus Temporarily

If Origin works without any problems after that, you should add Origin to the exception list of your antivirus. Otherwise, try the next solution.

Sometimes, errors like “Origin has encountered a problem” appears when the client tries to download an update for a game. To solve the problem, you can disable the auto update for the games in Origin.

Here is how to do it.

Step 1: In Origin client, click the Origin menu from the upper left corner and select Application Settings.

Step 2: Click Automatic Game Updates tab.

Step 3: Turn off the option Automatic Game update.

Then you can restart the Origin client and check if the issue disappears.

Solution 4: Use a VPN

Solution 5: Perform a Clean Boot

Step 1: Open Run window, input and press Enter to launch System Configuration.

Step 2: Select Services tab. Then check Hide Microsoft services and click Disable all.

Step 3: Switch to Startup tab and click Open Task Manager.

Step 4: Select each program and service and click Disable. Exist Task Manager and click OK.

Step 5: Restart the computer.

When the PC restarts, you can open Origin. If the error message “Origin has encountered a problem” doesn’t appear anymore, you can enable the services one by one to figure out the problematic one. Then uninstall it to solve the problem.

Solution 6: Reinstall Origin Client

Originally published at on July 6, 2020.