How to Fix an Unidentified Error Occurred — PS5 Purchase Error

Fix 1: Try to Purchase the Game Again

As the error message suggested, you can try to purchase the game again in a few moments (about 15 minutes) after receiving “an unidentified error PS5”. It works for some users.

Fix 2: Check for PSN Server Issues

“An unidentified error occurred PS5” purchase error could happen when the PlayStation Network (PSN) server status is down. You can check it on the official PlayStation website.

Fix 3: Check Your Payment Method

Please note that your payment method region should match your PSN account area. Before you pay for your game, you’d better check for the selected country/region first.

Fix 4: Purchase with Funds in Your PSN Account

Some users have solved the PlayStation Store purchase error by using the funds in the PSN wallet and you can also have a try. If you don’t have funds in your wallet, you can follow the steps below to top up it.

Fix 5: Restart Your PS5 Console

The last thing you can try is to restart your PS5 console. You can press the PS button on your PS5 controller and select the power icon and then Restart PS5.


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