How to Fix Sims 4 Gallery Not Working? Here Are 4 Methods!

Sherry li
3 min readOct 9, 2020

Every time I try to go into the community gallery everything just has a red X over it and I am not able to view it. I tried disabling my mods to see if that was the problem but it is still happening. I don’t know what to do?

Some Sims 4 players report that they are unable to access Sims’s community gallery, and when you try to go online as recommended, it takes a long time to load. Fortunately, here are some methods which have worked for some users and you can also have a try if your Sims 4 Gallery not working in Origin. Please make sure Origin is online before troubleshooting.

Method 1: Restart or Reset Your Router

Network issues might be the reason why Sims 4 Gallery not connecting. To troubleshoot it, you can try powering off your router. After a few minutes, you can start the router again and check if you can access Sims 4 gallery. If the problem still exists, you might need to try resetting the router. If this doesn’t work, either, please move on to the next method.

Method 2: Disable Antivirus and Firewall

Sometimes the antivirus or firewall might be overprotected and creates interference with games, which prevents games from being connected to the network. It could also lead to Sims 4 Gallery not working.

To fix the issue, you should try adding exclusions to your antivirus or firewall for Sims 4 and Origin. You can also try disabling your antivirus and firewall temporarily. Then check if Sims 4 Gallery works.

Recommended article: How to Add an Exception to Avast

Method 3: Run Sims 4 as Administrator

Another possible reason for Sims 4 Gallery not working is that you lack some privileges to access it. Therefore, you can try running Sims 4 as administrator to solve the problem. You just need to right-click the shortcut of the game on desktop and select Run as Administrator.

If this works, you can follow the steps below to run the game as administrator every time when you want to play the game.

Step 1: Right-click the shortcut of Sims 4 and select Properties.

Step 2: Click Compatibility tab.

Step 3: Check Run this program as an administrator.

Step 4: Click Apply and OK to save the changes.

After that, the game will be launched as administrator when you double-click the game to run it.

Method 4: Flush DNS Cache

Some players have fixed Sims 4 Gallery not connecting issue by flushing DNS cache. This will clear all old IP records from your server. Here are the detailed steps.

Step 1: Press Win + S to open Windows Search utility and search for cmd. Then right-click Command Prompt and select Run as administrator.

Step 2: Type the following commands one by one and press Enter after each:

Then you can restart computer and run Sims again.

Here is how to fix Sims 4 Gallery not working issue. Hope it is helpful for your case!

Originally published at on October 9, 2020.