How to Get PlayStation Refund? What Rules Should You Follow?

Sherry li
4 min readJan 6, 2022


PlayStation 4 (PS4) and PlayStation 5 (PS5) are popular home video game consoles produced by Sony Interactive Entertainment. PS5 is the successor to PS4 and it is backward compatible with PS4.

With a PS4 or PS5 console, you can enjoy various games such as Spider-Man, God of War, Horizon Zero Dawn, Call of Duty: Vanguard, etc. Some of the games available on PS4 or PS5 are free, but some need to be paid. You can buy games in PlayStation Store.

Can I Get PlayStation Refund?

Sometimes you might regret after buying a game from the PlayStation Store and you might ask can you get it refund. Actually, there are some terms and conditions in the PlayStation Store cancellation policy. And your refund has to follow the terms.

Generally, for full games, downloadable content, in-game consumables, season passes, and other add-ons, you have 14 days from purchase to apply a refund. However, if you have started to download or steam the purchased item, you cannot get refund unless the content is faulty.

As for subscriptions like PlayStation Plus, you can request a refund within 14 days, too. Please note that the refund may be reduced depending on how much you have used the subscribed service.

It seems that all orders can get refund within 14 days. However, pre-orders are different. There are two types of pre-orders.

A: if you made the pre-order purchases more than 14 days before the release date of the product, you can get a refund at any time until the release date. B: if the pre-order was made fewer than 14 days before the release date, you can get a refund within 14 days after the purchase date.

Usually, you can get a refund to the original payment method.

How to Refund PlayStation Games/Add-ons/Subscriptions/Pre-orders

How to make a PlayStation refund request? You can contact PlayStation Support

Step 1: Open a web browser and go to the PlayStation Support page.

Step 2: When you are asked “what are you contacting us about”, select Refunds, Vouchers and Payments.

Step 3: Select the item you want to refund, such as Requesting a Refund, Cancelling a Subscription, etc.

Step 4: Select a reason why you want to get PlayStation refund. And fill more detailed information about your account and purchase, such as your name, email address, PlayStation Network ID, what content you are requesting a refund for, date of purchase, etc.

Step 5: Check “I read and agree to the collection and use of personal information” and click Submit. Then Sony will contact you in a few work days.

Alternatively, you can sign in to your PlayStation account on the Sony support page and launch the PlayStation Support Bot by clicking the Request refund button under the Refund Assistant. Then let the bot help you get PlayStation Store refund.

The bot will ask you a few questions and you just need to follow its guide to get PlayStation Store refund.


Position: Columnist

Sherry has been a staff editor of MiniTool for a year. She has received rigorous training about computer and digital data in company. Her articles focus on solutions to various problems that many Windows users might encounter and she is excellent at disk partitioning.

She has a wide range of hobbies, including listening to music, playing video games, roller skating, reading, and so on. By the way, she is patient and serious.

Originally published at on January 6, 2022.